ActiveHost is pleased to offer our clients the next generation of Virtualization services. Thanks to a combination of better and faster hardware and new software technologies such as Microsoft Hyper-V, customers can now obtain "Enterprise Class" Virtual Private Servers to power their mission critical web sites and applications. For the first time, customers can now have it all: Cost, Reliability and Performance. ActiveHost's Hyper-V Virtual Private Server offering has been tested as a fast, stable and customizable platform for your business.

ActiveHost has been a world leader in affordable, Microsoft based application hosting since 1996. We operate our own multi-million dollar data center in Albany, NY which provides the best power and network infrastructure possible. When you combine our amazing facility with our equally amazing and devoted staff, you have a partner company that you can trust with your mission critical business infrastructure.

How Does Support Work?

By default, all Hyper-V Virtual Private Servers are completely client managed. You can submit tickets or call us if your Virtual Private Server is down. Short of that, it is expected that you have people on staff that are proficient in server administration. Support is available on a per-incident basis for an additional charge. Most customers choose to utilize ActiveHost's knowledge and expertise and decide to have ActiveHost manage the server completely. ActiveHost provides two levels of support:

24x7 Server Management - $60/setup and $60/month - This is our basic management package and includes 24x7 Phone and Ticket Support for any issue you are experiencing with your Virtual Private Server. By default, anything that comes with your VPS is covered. In addition, customers get up to half an hour of one-on-one time with a Microsoft Certified Systems Engineer for anything you like.

24x7 Server Management w/Monitoring and Proactive NOC Response - $75/setup and $75/month - For customers who are rolling out mission critical applications, we offer a proactive monitoring service that will check on a minute by minute basis to make sure nothing is wrong with your server and that your application or web site is responding as it should. If it stops working correctly, our Network Operations Center will proactively log onto your server and take care of the issue; most of the time before you or your customers realize something is wrong.

What About Backups?

By default, all Hyper-V Virtual Private Servers are backed up at the virtual server level on a weekly basis. At any point, you can put in a support ticket and we can roll your entire server back to exactly the way it was when you took a backup for no additional charge. For customers who need more frequent backups and/or more data retention, we offer a nightly backup service. The cost for this service for the Pro and Pro+ Plan's is $20/month and $40/month, respectively.

Do I Handle Windows Updates?

By default, all servers are hooked into our Windows Update Server to make sure you are safe from any known vulnerabilities. The time that these updates are run is able to be changed for each customer or, alternatively, you can opt out of the service.

What About Security?

Every Hyper-V Virtual Private Server includes Microsoft Forefront Client Security, the award winning malware-fighting application. At the perimeter of our network, a combination of Intrusion Detection Systems and ACL's help keep known bad traffic away from your VPS. If you're looking to add more protection to your VPS, our Shared Firewall Service allows you to lock down your system so only authorized computers can connect to specific applications like SQL Server or Remote Desktop. The cost of this service is $20/month with a $100/setup.

How do I access my Virtual Private Server?

When your server is provisioned, you are given all the information necessary for you to login as an Administrator through Remote Desktop.

Can I Install Any Software I Want?

Absolutely! Customers are free to install anything they like on their Virtual Private Server.

What Kind Of Hardware Would My VPS Run On?

All Hyper-V Hardware Nodes are top of the line Enterprise-class servers. At a minimum, all servers are built out with Two Quad Core Xeon CPUs with Hyper-Threading Enabled, giving you the best CPU performance available to date. Our disk subsystem consists of 6 Serial Attached SCSI (SAS) hard drives in a RAID 10 volume. This allows us to get the most performance out of the disk system possible.

Can I Burst Resources?

For CPU, you can burst up to the capabilities of the hardware node. RAM and Disk Space are not burstable within Hyper-V.

What Software Comes With My VPS?

ActiveHost has partnered with industry leaders in order to provide you with some outstanding free pieces of software that add a tremendous value to your service.

Applicture dotDefender Monitor - dotDefender Monitor is a filter that sits in-between your customers and your web sites that gives you a view of potential attacks that are hitting your website. A monthly report is generated and sent to you showing the types of attacks that are hitting your website. It is fantastic for trying to figure out how an application breech or SQL injection attack took place. We also offer a discounted rate on the full version of the application which will not only log the attacks, but prevent them from processing as well.

SmarterTools Bundle - ActiveHost has partnered with SmarterTools to provide the SmarterBundle to all customers. This bundle gives all VPS customers the following pieces of software:

• SmarterTrack 4
- The new "gold standard" of support systems. SmarterTrack is an incredibly powerful system that will help handle customer requests with ease. We love it so much, we use it ourselves. A 2-agent Standard license is included with each VPS.
• SmarterMail 6
- SmarterMail has rapidly become the de-facto standard in robust and easily manageable mail servers. A 250 mailbox Standard license is included with all VPS's.
• SmarterStats 5
- SmarterStats provides the statistics and metrics you need to help make the important business decisions your company needs. A 50 domain license is included with all VPS's.